The challenge of launching a delivery only store would be managing a high volume of orders effectively and efficiently in a country where labour costs are high. Performing hundreds of deliveries a day would typically require several dedicated dispatchers and many drivers, creating a high fixed cost.
Captain worked closely with Vapiano Switzerland to launch a fully automated solution to help them manage their drivers and deliveries. The Captain solution would automatically dispatch and manage all orders, negating the need for dedicated dispatchers and saving $1000’s in labour costs every month. Captain’s solution was also built to manage the grouping and routing of orders at high volume, making deliveries faster and fresher. Captain's solution included:
- Captain Dispatch App to visualise driver locations
- Captain auto-routing intelligence
- Captain Driver App to fulfill deliveries
- Captain Kitchen App to prepare orders at the right time
- Captain Customer Tracking and Customer Feedback in real-time.
By working closely with Enrico and his expert knowledge in food delivery, Captain was able to co-develop a solution that continues to grow with both teams.
Pioneering auto-allocating deliveries
The forward thinking approach of Enrico, the CEO, meant that the restaurant was able to rely on Captain for dispatching and therefore built their restaurant and operations around the Captain delivery software. Vapiano Zurich used the full automation power of Captain including the Kitchen App to optimise the preparation times for chefs. To improve delivery times, Vapiano used Captain to automate the grouping of orders and their allocation to drivers, helping the drivers deliver multiple orders faster.
Empowering Business Growth
Through the use of Captain, Enrico was empowered to be able to launch a delivery only branch with lower fixed costs and the confidence that high volume deliveries could be managed quickly and efficiently as the business scaled. Captain's real-time data effectively meant the store could improve its food and delivery service in an agile and responsive way. By using Captain's automation software and therefore lowering costs Vapiano was empowered to launch a delivery/takeout only store in one of the most labor expensive countries in the world.