Make better dispatching decisions
Live delivery locations
See your delivery area on a map and watch your deliveries appear live as they come in. You can group deliveries together in ways that make the most sense to improve number of drops per delivery, making better use of your drivers and faster deliveries.
Live driver tracking
Track all of your drivers live on your delivery map and see when they complete orders and when they return. This superhuman power means you can prepare the right delivery at the right time and have it ready to go into your driver's hands the moment they arrive back in store, resulting in faster deliveries. Answer customer queries easily by locating drivers on your delivery map.
Dispatch made easy with simple click and point
Anyone can dispatch using the Captain Dispatch App. It's as simple as clicking on a delivery and then clicking on a driver to assign them deliveries. Train your staff quickly and easily.
Take advantage of Captain's intelligent automation settings and let Captain automatically group orders together and assign them to the best driver for the job. Save on dispatcher costs and make faster decisions leading to faster deliveries.
Optimise your kitchen
Less stressed Chefs
Kitchens can get really busy and it's difficult to know which order to cook and when. Captain's Kitchen App intelligently works out which order needs to be cooked next and helps chefs to prioritise.
Keep customers informed
If you like to keep your customers informed on every stage of their order, Captain's Kitchen App enables your chefs to mark orders as ready. Customers get live updates on this, making them feel empowered and engaged with your brand.
By using the Kitchen App and cooking the right order at the right time, it means when your drivers get back to store, their orders are ready for their next job, meaning less time waiting in store for orders and shorter delivery times for customers.
Know your business inside and out
Access your store data from your smartphone anywhere and anytime without being restricted to being in store.
Realtime delivery information
Make better decisions by knowing the number of deliveries in store, the drivers on road and your delivery times for the day.
Live Driver Tracking
Look into each and every order to know when it was started, prepared, dispatched and delivered. Trace every order on a map to know the route that was taken and use that information to perform better and build a stronger team.
Know the history of every order
Search for historical orders and check see how long each stage of the order took, what route the driver took, and what items were delivered.
Live Customer feedback
See customer feedback appear live in the Manager App as it happens. Have the opportunity to reply and respond in minutes, not days. Save customers and strengthen your brand.
Keep your customers coming back for more with live order tracking
No smartphone needed
Captain tracking simply texts web links to your customers who can then open it on their phones and track their drivers live.
Your customer can track their order and driver live on a map that updates as the driver moves
World class experience
Offer a tracking experience superior to global brands